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Welcome to the historical combat Armory's Store FAQ
Looking for answers? We've got them. Here are the questions we are most frequently being asked about our products and services.
Got more questions? Get in touch!
Frequently asked questions for HCA
Warranty & Returns
Why Choose HCA
Support
Payment Methods
Ordering & Shipping
General
HCA offers a limited warranty of 6 months and follows Canadian consumer protection legislation.
Yes, sizing returns are accepted, item must be returned within 14 days and in pristine condition. Costumer covers shipping for sizing return as it is their responsibility to validate sizing charts before purchase.
Here you can find the full Warranty and Return policy document provided by Historical Combat Armory
Custom Orders & Production Cancellations
Custom equipment is created specifically for your order. We appreciate your understanding of the time, materials and craftsmanship involved.
What qualifies as a custom order?Custom orders include items made to your measurements or personalized with a requested design, embroidery, colour combination or modified specifications. Applicable items will be identified as custom before purchase. A standard item is not automatically considered custom simply because it is made to order.
Cancellation before productionYou may cancel a custom order for a full refund before production begins. Please email HistoricalCombatArmory@gmail.com with your order number.For this policy, production begins when our maker starts work specifically on your piece, such as cutting materials, forging, sewing or applying personalization. Payment or placement in a production queue alone does not constitute the start of production.
Once production beginsCustom orders cannot be cancelled or refunded due to a change of mind once production has begun, except where required by applicable law. Materials and labour have already been committed to creating your piece.Changes to approved specifications may no longer be possible. If a change can be accommodated, we will confirm any additional cost or revised delivery timeline for your approval before proceeding.
Production and delivery timelinesThe expected production and delivery timeframe will be provided before purchase. Where measurements or design approval are required, we will explain how these affect the timeline.If a delay arises, we will communicate the updated information and seek your written agreement to any revised delivery date where required. Production delays do not remove your statutory cancellation or refund rights.
Defects, errors and consumer rightsThis restriction applies to change-of-mind cancellations. It does not remove your rights concerning defective goods, incorrect items, goods that do not match the agreed specifications, non-delivery or other remedies available under applicable consumer protection laws.Our Warranty & Returns Policy continues to apply, including its sizing-return provisions.
Contacting usEmail HistoricalCombatArmory@gmail.com with your order number and request. Our usual response time is 5–7 business days, excluding weekends and public holidays observed in Quebec.For cancellation requests under this policy, we use the time your email reaches us to determine whether production had begun, rather than the time we reply. Statutory cancellation notices remain governed by applicable law.
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